Check the batteries, power level, and connections: Ensure the lock is getting proper power by checking the power source. Make sure you didn't enable Vacation Mode: If vacation mode is enabled, the keypad will not work.
Change the Batteries
The root cause for most issues with your Schlage locks is the low batteries. So the first troubleshooting step I recommend is to replace the batteries in your lock with new ones. Please note that Schlage locks does not support rechargeable batteries, so only use non-rechargeable alkaline ones.
When your Schlage lock keeps spinning you should first consider low or dead batteries, try a lock reset, then double check it is installed properly. If that doesn't fix it, you can inspect the lock mechanism inside for a possible quick repair of loose parts.
Reset Your Keypad Door Lock.
Try rebooting the door lock by removing the batteries. Removing the batteries will force the device to reset. Then, check the security panel (or control panel) to make sure that the door lock is appearing on the list of connected devices. If it is not appearing, reconnect it.
Door lock problems are often caused by a malfunctioning lock mechanism or latch assembly, but there are several common reasons why locks stop working: The lock is dry or dirty. It doesn't fit in the door properly. The latch and strike plate don't align.
Sometimes a door lock mechanism may not work simply because it's dirty or needs to be lubricated with graphite (do not use any type of oil because this will gum-up the works). An improperly functioning door latch may be the result of a poorly fitting door.
If a Schlage lock battery dies, it can only be locked or unlocked manually with a key or by jumpstarting it if it has that feature. The battery must be replaced before the keypad or touchscreen can be used to open it.
It provides room for four AA batteries, which Schlage says can last up to six months when the lock is used on Wi-Fi or up to a year if you use it with Thread.
Flashing green Schlage button after entering a code: The code entered is correct. Flashing red Schlage button after entering a code: The code entered is incorrect. Continuous blinking red Schlage button: The battery is low.
Entire keypad glows blue during programming and when the Schlage button is pressed before pressing any codes. 1 Beeps will sound only when the beeper is turned on. Low battery beeps will sound even when the beeper is disabled.
If the battery is dead and you need to unlock the door, you can perform an emergency battery jump start. Follow these steps to perform an emergency jump start. Connect a new high-quality alkaline 9-volt battery to the contacts below the touchscreen and listen for the long beep.
Battery life
Schlage smart locks are powered by 4 double A batteries that only need to be changed once a year.
A flashing red X means that the battery is low. This is a good time to change the battery. How do I change the batteries? The Schlage Connect™ Smart Deadbolt requires four new AA alkaline batteries, installed on the interior side of the lock.
Battery Life of Schlage Keypad Deadbolt
You can easily experience 1 year of battery usage without any problems. This life can even be longer depending on some factors as usage frequency, weather conditions, condition of the door etc.
If only one door isn't working, there's likely a problem with a door switch or sensor. If this is the case, you'll need to have a mechanic take a look at your car. If all of your doors don't open, you could have a blown fuse.
The most common issue with sticking door handles is a problem with the tubular latch. The tubular latch is the mechanism working on the inside of the door, pictured right. The tubular latch works by means of a spindle (metal bar) that passes through the follower (turning metal disc) set into the body of the latch.
The simple answer is you should not use WD40 to lubricate locks. WD-40 is one of the solvent-based lubricants and does not contain any lubricant and over time can make your lock even stickier by gumming the lock up.