A Pending Alarm means that the entry delay has expired and the panel is in full alarm, but the monitoring station has not yet been alerted. After the panel's programmed dialer delay has expired, the monitoring station is then sent the alarm signal.
“Pending Alarm” always refers to a sensor with Dialer Delay enabled. Dialer Delay is a delay period between when the sensor trips an alarm and when the signal will be forwarded to the central station. By default on the 2GIG panel this time period is 30 seconds, but can be edited.
Does law enforcement respond to home alarm systems like Ring or ADT? Unfortunately, not always. In fact, more cities are implementing “no response” policies for unverified alarms. Discover how police response data works and find out how to select an alarm system that offers effective protection.
When an intruder alarm is triggered or personal attack button activated, we'll immediately contact the police. If an intruder alarm is tripped while you're away from the property we'll also call your nominated key holders - usually friends or family who live nearby and are able to access the property on your behalf.
If the incorrect passcode is provided or no contact can be reached, the monitoring center will contact the authorities. If you trigger the Panic Button, emergency services will be dispatched to your home immediately, without a phone call. The panic button can only be selected when you are at home.
Some residential alarms were only attached to a loud siren, and it was incumbent upon the homeowner's neighbors to call the police. Modern systems have evolved to report the alarm either directly to the police department or to an alarm company central station which notifies the police.
When the alarm is triggered, you have 30 seconds to disarm the alarm by entering your passcode. This will cancel the alarm, resume normal operation of the system, and halt further action. If the passcode is not entered within 30 seconds, ADT Monitoring Centers will be notified, and they will call the Primary Contact.
Police response levels
Level 1: Immediate Response. Once installed and commissioned, a police response intruder alarm system will receive an immediate police response.
ADT False Alarm FAQs
Generally, yes. For a closer look at burglar alarm permits, check out our updated guide to permits and home security systems. What should I do if I experience a false alarm with my ADT security system? If you're sure it's a false alarm, disarm your system.
Police departments will either charge the company or the homeowner for false alarms.
For the Police to be automatically contacted on your behalf, you need a monitored burglar alarm system. The Police don't monitor it - an Alarm Receiving Centre (ARC) does. The ARC have a direct line to the Police, who they call in the case of a break-in. Certain criteria MUST be met before you can get this service.
A trouble signal (sometimes indicated in the alarm history by the abbreviation TR) indicates a possible problem or difficulty with your security system, such as a loose wire, a poorly aligned sensor or a low battery status.
The most common causes of false alarms are operator error, improper installation, including poorly positioned motion sensors, and a lack of maintenance.
A Tamper error indicates that the device is not secured to its base or backing or has been removed completely. This may be an indication that someone has attempted to disassemble or disable the device.
SoSecure † is backed by 24/7 monitoring from ADT, the #1 smart home security provider **. Location Sharing lets you see the location of everyone in your private groups in real-time, plus get alerts when someone arrives or leaves your favorite spots, and generally check in with each other so you know you're all safe.
A Pending Alarm means that the entry delay has expired and the panel is in full alarm, but the monitoring station has not yet been alerted.
If you can be reached, the ADT Monitoring Centers will explain the signal, and tell you to vacate the premises immediately. Afterwards, or if the ADT Monitoring Centers cannot reach the premises, the agent will notify the Fire Department and a patrol agency if necessary.
Approximately 80% of false alarms are caused by simple user error. Other common causes include installation mistakes and improper system maintenance. The good news is that these false alarms are largely avoidable.
Alarm Level 0 – No Call for Service. Alarm Level 1 – Call for Service with limited to no additional information. Alarm Level 2 – Call for Service with confirmed or 'highly probable' human presence with unknown intent. Alarm Level 3 – Call for Service with confirmed threat to property.
Code 1 - Immediate risk of death to a person. Proceed lights and sirens. Permission granted to disobey road rules. Code 2 - Immediate risk of serious injury to a person or damage to property.
Many monitored home security systems include a police response feature. Your home security system won't directly contact the police any time a sensor triggers. The process is a bit more complex than that. First, the triggered sensor will alert your alarm control panel.
The short answer is that when the ADT alarm goes off, the ADT monitoring station immediately contacts the home or business owner at 1-2 phone numbers and then notifies the authorities if they don't get an answer with the correct password on the account.
Factors Contributing to False Alarms
These include environmental factors, system configuration and maintenance issues, and human error. Understanding these factors can help in developing strategies to minimise false alarms. Improper configuration of fire systems can also contribute to false alarms.
While ADT does not charge for false alarms, it is recommended you speak with your local authorities about charges that you may receive for a false alarm through the emergency services in your area.