Typically, they'll simply leave the equipment on the house, and you (or a new owner, if you sell) can re-activate service at any time. If you have existing, previously-installed equipment at your house when you start your ADT contract, that equipment is, and will remain to be, your property.
Does ADT equipment work if I cancel the service? You must have an active monitoring subscription with ADT to use the equipment that it provides. Otherwise, you miss out on most of the functionality.
No it stays on site. Their contract states that the equipment was never yours to begin with. It essentially says the equipment stays at location until new ownership comes.
Contact our Support Center at (877) 464-7437 within seven (7) days of termination to begin the return process**. Any system or device received within the first 30 days of the original order date must be returned within 30 days of receiving the RMA label to avoid Non-Returned Equipment Fees*.
It's important to understand that you can switch home security companies. In most cases, ADT equipment can be used by other alarm companies, including Security Alarm. Let us help you save money by utilizing as much of your existing equipment as possible!
Yes. Using the same home security supplies you previously purchased, you can re-establish system monitoring with Blue by ADT.
ADT failed to provide rudimentary safeguards to protect the privacy of its customers, allowing an employee to gain remote access to cameras inside and outside hundreds of customers' homes, according to the lawsuits filed May 18.
If I fail to make any payment when due or to honor any other term or condition of this Contract, ADT may terminate this contract and/or stop providing the alarm monitoring and notification services and repossess or disable the equipment without notice.
Your best bet is to contact a local alarm.com dealer and have them check the MAC addresses of your devices (specifically your cameras and panel) to see if they're available after your cancellation. The sensors most likely could be reused, even if you have to purchase another panel, those typically are not proprietary.
Upon early termination of 36-month monitoring contract, ADT may charge 75% of the monthly service charges due for the balance of the initial contract term. Quality Service Plan (QSP) is ADT's Extended Limited Warranty and is available for an additional fee starting at $8/mo. for essential product protection.
Yes, you can cancel your ADT contract anytime by calling customer service at 800-238-2727. Whether you pay penalties or not depends on how many months you have left on your contract. You may be able to cancel in the first six months with no penalties thanks to the company's money-back service guarantee.
When you cancel your ADT contract, you don't give back the ADT alarm system to the company. In fact, you don't pay ADT for the ADT equipment when you first sign the contract. ADT only charges ADT customers the installation fees for the equipment at the customer's property when a new contract is signed.
Yes, it is possible to get an alarm system without a monitoring company. These types of alarm systems are often referred to as "self-monitored" systems.
Self-Monitored
If at any point you wish to become professionally monitored, please contact our Support team through the Live Chat option or by calling (800) ADT-ASAP ((800) 238-2727). You may also log into your web portal or the ADT+ app, go to the main menu, and select Settings > Billing > Change Monitoring Plan.
ADT Security Services has been hit with a class action lawsuit on behalf of current and former customers which alleges that they violated consumer protection laws. Allegedly, the company unlawfully imposed early termination fees and increased alarm monitoring fees without proper disclosure to consumers.
In February 2016, Apollo Global Management acquired ADT for nearly $7 billion and merged it with another home security firm, Protection 1.
ADT Money-Back Guarantee:
Money-back guarantee only applies after ADT has made attempts to resolve a system-related issue and has not been able to resolve that issue within the first six (6) months of your original activation.
I must (i) return the equipment in its original, unused condition to ADT's warehouse within twenty-one (21) calendar days of the issue of the RMA and (ii) provide proof of delivery if requested. If I fail to return the equipment in accordance with these terms, I will not receive the equipment cost refund.
If you set up your ADT Base or Hub yourself, you may be able to pack up your existing devices and take them with you to your new home. However, if your system was professionally installed, you won't be able to bring it with you.
We think ADT is the best solution for seniors with its simple control panel and professional monitoring service. ADT even gives AARP members a discount up to 20-percent.
Typically, they'll simply leave the equipment on the house, and you (or a new owner, if you sell) can re-activate service at any time. If you have existing, previously-installed equipment at your house when you start your ADT contract, that equipment is, and will remain to be, your property.
ADT Equipment Pricing
Let's take a look at both options. The starting price for the Build Your Own package is $269, which you could pay upfront. But if you were to pay it off over three years, it would only cost you $7.47 per month on top of your monthly monitoring cost.
Some companies, like ADT and Vivint, will help you through the entire removal process (with an option to upgrade), but it's not common and it doesn't help if you're switching to a new system from a different company.