Who do I call if my gas fireplace is not working?

Author: Carmela Prosacco  |  Last update: Wednesday, July 30, 2025

If your own troubleshooting fails to solve the problem, you should call a fireplace service company near you for help. Most service calls for gas fireplaces cost about $100, and repairs for pilot lights cost $150 on average.

Who do I call if my gas fireplace isn't working?

Call your gas company. They will check it out for free and often do the repairs for cheap.

Why did my gas fireplace suddenly stop working?

Faulty thermostat, thermopile, or thermocouple.

Depending on the age of your unit, you'll have a thermostat or thermopile between your gas valve and pilot light that contributes to ignition. If it's loose or faulty, or if your thermostat is malfunctioning, it may prevent your fireplace from turning on.

Who do you call to check your gas fireplace?

An HVAC Company or if you call a fireplace company, as these days some do both gas and wood burning, make sure to tell them it is gas before making the appointment.

Who do you call for gas fireplace maintenance?

ARS®/Rescue Rooter® offers professional gas fireplace service, including installation, maintenance, and repairs related to the gas plumbing line. Whether you want to use your gas fireplace for effective heating or a comfortable aesthetic in any room, our expert plumbers have the training and experience to help.

GAS FIREPLACE PILOT LIGHT WON'T STAY LIT - EASY FIX

Do HVAC companies fix gas fireplaces?

But gas fireplace issues do sometimes arise. And if you suspect a problem with your gas fireplace, you can enlist the help of a local HVAC technician.

Do gas fireplaces need to be serviced?

To keep your gas fireplace operating safely and in tip-top shape, it's recommended to perform annual maintenance. To help you do it yourself, we've created a fireplace service checklist to guide you along. Or, give your local Heatilator dealer a call to provide the annual maintenance on your gas fireplace.

What is the most common problem with a gas fireplace?

One of the most common problems faced by homeowners with gas fireplaces is the pilot light going out or not staying lit. The pilot light is a small flame that ignites the gas burner, which produces the heat for your fireplace — if the pilot light goes out, your fireplace won't work.

How much does gas fireplace repair cost?

This initial gas fireplace service fee is often under $350 plus any parts required for the repair. Basic maintenance or minor repairs, such as pilot light adjustments, can be as low as $100, while more complex issues, like control valve replacements or blower motor repairs, may reach $1,000.

How much does a fireplace check up cost?

The average cost to inspect a gas fireplace is $125, but depending on your location and the fireplace's age and condition, it can range from $75 to $250. There's nothing better than lighting a toasty fire in the middle of winter in your home's fireplace.

How do I get my gas fireplace to work again?

My Gas Fireplace Won't Turn On
  1. Check the pilot light. One of the most common reasons a gas fireplace won't turn on is often an extinguished pilot light. ...
  2. Check the circuit breaker. ...
  3. Is the fireplace gas valve turned on? ...
  4. Check your propane tank or natural gas line. ...
  5. Check the thermocouple or thermopile.

Why did my gas fireplace suddenly go out?

Thermocouple and Thermopile Issues

Over time, these components can get dirty or fail, causing the gas fireplace to shut off abruptly or prevent it from staying lit. Cleaning or replacing the thermocouple or thermopile can often solve this issue.

Why did my gas fireplace just stop working?

Your gas fireplace could be turning off for several reasons. The most like culprits are likely tied to some kind of problem with your setup. Anything from issues with your pilot light, clogged ports on burners, damage to heating components, and thermocouple/thermopile malfunctions can be to blame.

Who would work on a gas fireplace?

It is recommended to contact a professional with experience in gas fireplace maintenance to have the fireplace checked and serviced annually. A certified fireplace maintenance specialist will be able to inspect the fireplace logs, pilot light, and other components to ensure proper and safe operation of the unit.

Are gas fireplaces covered by home warranty?

If a gas line is broken and you have a gas fireplace, the line repair may be covered. Home warranties typically cover electronics, so an electric fireplace may be covered. A wood-burning fireplace is typically not covered. Be sure to scrutinize your contract so you're fully informed of all the details therein.

What is the lifespan of a gas fireplace?

But in general, an efficiently running modern gas fire kept clear of dust and debris should hit or exceed that 10 to 15-year mark before showing signs of wear. Older or cheaper models may start to struggle after 7–8 years. Regular servicing and maintenance will be essential to maximising lifespan potential.

Do plumbers deal with gas fireplaces?

The simplest way to minimize any such risk is to have regular maintenance of your gas fireplace by a professional gas technician or a qualified plumber. Getting an annual inspection by a licensed gas technician will ensure that your fireplace is running at its peak productivity.

Do gas fireplaces raise your gas bill?

A well-maintained furnace will have an efficiency rating of approaching 95%, while a gas fireplace is likely to be below that (though some are in the 90% class) and will therefore cost more per therm.

When to be concerned about a gas fireplace?

You start smelling strange odors

This smell should go away after three to four hours of use. A dirty fireplace with excessive pet hair or dust can also produce an odor. If you smell rotten eggs, call for help immediately, as you likely have a gas leak.

Can a gas fireplace burn all night?

The answer to “is it safe to leave a gas fireplace on all night” is no. There is no gas-burning fireplace that would be guaranteed safe to run all night while you and your family are sleeping. escape is often impossible.

How do I get my gas fireplace to work?

Press the control knob down and hit the ignition switch.

To ignite the pilot light, press your finger into the center of the control knob and hold it in place. Then, hit the fireplace's ignition switch, which is typically a red button located near the control knob. Tap the switch until the pilot light ignites.

How much does it cost to replace a gas fireplace igniter?

A gas fireplace igniter costs $90 to $150 to replace, including labor. This component uses electricity to ignite the gas and start the fire. Over time, the igniter may stop working from age or damage.

How to service a gas fireplace?

Table of Contents
  1. Clean Glass Windows Or Doors.
  2. Dust Fireplace Mantel & Surrounding Area.
  3. Clean Gas Logs.
  4. Check the Condition Of Gas Logs.
  5. Clean Airflow & Louvers.
  6. Check The Pilot Light.
  7. Vacuum The Firebox & Surrounding Areas.
  8. Replace Batteries In The Remote & Receiver.

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