If you're still experiencing sticking after owning the pans for an extended time, we recommend giving the pan a deep clean with a more abrasive sponge and then re-season the pan.
Sticking often occurs when you use too much heat. Our technology allows our cookware to heat up much faster than typical cookware. We often find that new customers tend to cook on too high of heat, but low heat is key!
Using a special homemade mixture is great way of restoring a nonstick pan. Mix one cup of water, 2 tablespoons of baking soda and 1⁄2 a cup of white vinegar. Allow it to mix and set your pan on the stove. Then heat it until it boils; allow it to boil for ten minutes.
Even when you're careful to avoid metal utensils, the surface will inevitably break down and begin to lose its nonstick properties. The HexClad releases even super sticky foods about as well as any nonstick pan, but it's remarkably tough and will likely last you years longer than traditional nonstick.
Heat your pan over medium-low heat for about 30 seconds. Pour 1 teaspoon of neutral oil (like vegetable, avocado, or olive oil) into the pan and swirl to coat. You can also use a paper towel to spread the oil all the way to the edges. Increase the heat to medium and continue to heat the pan for 1 to 2 minutes.
HexClad's products are created to last a lifetime. All HexClad products are covered for manufacturer's defects. Our warranty does not cover damage occurred as a result of failure to follow proper care and use guidelines as outlined in the product inserts and on our website.
Don't: Assume that high heat is best.
HexClad pans do best over low to medium heat. High heat can cause oil to burn and cause build up on your pans. This can make the pans harder to clean.
In addition to pulling up those burnt food particles that won't leave the pan, a severe scrub has serious potential to ruin your pan, especially those with thin layers of non-stick coating.
Put fat in the pan, and allow it to heat on medium-low. Once the oil or butter begins to shimmer, pour the eggs in. If you want a more buttery texture, start moving the eggs around immediately, and don't stop until they're cooked through.
HexClad's pans are coated in nonstick hexagonal “valleys” with stainless steel “ridges” in between.
Because HexClad uses stainless steel in addition to a ceramic nonstick coating, you can get some sticking unless you oil the pan or heat it up before adding food.
For everyday cleaning, we recommend hand washing with warm soapy water and a soft sponge. While HexClad pots and pans are dishwasher safe, using a dishwasher may cause your cookware to look dull or black over time. Additionally, phosphate-free detergents can etch or even pockmark the surface of the metal.
HexClad Cookware advertises its nonstick pans as free from harmful chemicals. But, according to recent reports, HexClad may be using a chemical compound called PTFE as a non-stick coating on its pans. PTFE is a type of PFA, or “forever” chemical, that can build up in the human body and does not break down over time.
“HexClad's intriguing look, design, and hybrid technology caught my eye about a year ago,” says Gordon Ramsay. “I use the pans at home, and the combination of stainless steel and non-stick functionality is amazing. It's highly versatile and cooks exceptionally well.
However, sometime in 2024, Hexclad ditched the PTFE and began offering the same pans just with a “high-grade proprietary ceramic nonstick called TerraBond™ which is PTFE-free and free from forever chemicals.”
LOW HEAT is key!
Sticking almost always occurs when the heat is too high. We recommend cooking things like eggs on medium-low. Keep in mind, our pans do require a little bit of oil since they are hybrid pans.
Luckily, a homemade cleaning solution of vinegar and water is a simple and affordable solution to remove stubborn oil and food buildup, putting the essential “non” back in your non-stick pans. All you need is vinegar, water, baking soda, and fifteen minutes to spare.
To season your pan properly, heat your oven to 400ºF. Spread 1 teaspoon of vegetable or avocado on the pan's baking surface. Transfer pan to heated oven and bake for 2-4 minutes. If you are ready to bake a pizza, let the pan cool a bit before placing your fresh or frozen pizza on the pan.
A: Clean your HexClad cookware is quite easy. Any Barkeepers Friend products will work to clean HexClad cookware. You can use it both inside and out of the pan.
First, wash with warm water. Second, over medium heat, add 1 teaspoon of vegetable oil and cook for 1-2 minutes. Repeat for first 1-2 uses.