Connecting Your Base Station to a new Wi-Fi Network:
Select Base Station Settings. Tap on 'WiFi Network' Choose either 'Yes, Connect' or 'Choose Another Network' to proceed. Enter the password for your Wi-Fi network.
The most common cause is issues with correctly authenticating with the target network. Other possible causes include faulty Wi-Fi network configuration, a malfunctioning modem or router, corrupt or failing network hardware or drivers, or antivirus software or firewall blocking your connection.
SimpliSafe (and many other smart devices) will only connect to 2.4g Wi-Fi. It's likely your phone is connected to your routers 5g signal. If your router is broadcasting a 2.4g signal, connect your phone to that and try again.
Unplug the router and modem's power cords from the power outlet for 15 seconds. Plug the power cords back in. Check that all cords and cables are secure at both ends. Wait a few minutes, until the lights on the modem and router are working right (Check the device manual or manufacturer's support site).
Reconnecting to Wi-Fi: Brief Overview
To reconnect your PC, Mac, iPhone, iPad, or Android to Wi-Fi, select your Wi-Fi network in Settings and enter the password if prompted. If you're unable to reconnect, try unplugging the Wi-Fi router from its power source for 30 seconds, then plug it back in.
If the Test Mode step does not work, your sensor may have been offline for too long. The best step would be to remove the sensor from the SimpliSafe® App and then add it back to your system.
Simply unplug the power cord to your Base Station and, while unplugged, remove a battery (you'll need a screwdriver to get to the battery compartment). Wait a few seconds, and then put the battery back in and plug in the power cord - the Base Station will then come back on.
A Wi-Fi authentication error appears when a device cannot securely connect to the Wi-Fi network even when using the correct password. In many cases, this problem occurs because your device fails to verify its identity to the Wi-Fi access point or doesn't meet the authentication requirements set by the Wi-Fi network.
Select the Start button, then type settings. Select Settings > Network & internet. The status of your network connection will appear at the top. Windows 10 lets you quickly check your network connection status.
But the Base Station and sensors communicate using their own radio frequency signal; so even if your internet goes down, your Base Station and devices will still be active and protect your home.
The Base Station is the brains of your system. When one sensor or camera detects danger, it sends a signal to the Base Station, which sounds the siren and notifies you immediately. If it's unplugged or the power goes out, the 24-hour backup battery keeps you covered.
First, set your system to Off Mode using the Keypad or SimpliSafe® Mobile App. Then on the Keypad, use the right arrow to click towards the warning symbol, then select clear to clear the warning message. This should clear the error displayed on the Keypad and reset the light for your Base Station.
If you canceled your monitoring plan during your move, you can reactivate it at any time within the SimpliSafe® Mobile App, or by calling our team of experts at 888-692-0229.
SimpliSafe sensors won't work correctly if the battery is too low, they're still in the box from your order, or the device is too far from the base station. Just like SimpliSafe's sensors, the keypad won't work if it's too far from or isn't paired with the base station.
Navigate to System Settings and select it by pressing the right arrow. Navigate to Wi-Fi and select it. After a few moments, your Keypad will display a list of available networks. Scroll to the network you'd like to connect to and press the right arrow to select it.
Unplug the power cord from the Base Station, and use a Phillips Head screwdriver to remove the screw below the plug. Remove the bottom cover and remove one battery from the Base Station. Wait 30 seconds. Reassemble the Base Station by inserting the battery, cover, and the power cord.
The solution is simple: Restart your equipment by unplugging it, waiting 30 seconds or so, plugging it back in and allowing it to reboot. This will most often resolve your Wi-Fi outage. When restarting your router, I recommend cutting power by unplugging it instead of pressing or holding any buttons on the device.