All devices assessed to have physical damage or related causes will not be covered under warranty. However, we will be happy to repair or fix it, but note that it will be handled as an out-of-warranty repair and you will be charged for parts and labor.
Samsung Care+ covers:
Comprehensive Protection - Covers accidental physical & liquid damage (including screen) and technical or mechanical failure for 2 years.
The following products are not covered by warranty: batteries, cassettes, speakers, remote controls, accessories, needless and plastic or cosmetic parts.
Care+ with Theft and Loss and Care+ include unlimited repairs for accidental damage from handling. There is a maximum of three (3) claims in a 12-month period for Lost or Stolen claims. There are no repair limits for mechanical breakdown. Care+ Essentials has no repair limits for mechanical breakdown.
Accidentals will be treated as just accidents from the user & the damage from the same will be treated as physical damage & hence it will not be covered under warranty.
What Is Not Covered by Warranties. The warranty does not cover normal wear and tear; damage through abuse, neglect, misuse; or as a result of any accident, overloading, improper installation/misapplication, product alteration, improper operation, improper cleaning, improper handling, or improper maintenance and repair.
Standard warranties typically do not cover accidental damage, but extended warranties or service plans can provide this coverage. It's important to check the warranty terms to see what is covered and consider purchasing additional coverage if you want protection against accidental damage.
Screen Damage Repair Request Process
8.1 Immediately (not later than 7 Days from the time of the defect) inform Servify through the Samsung Consumer Web Portal , Samsung Call centre or Samsung Authorized service centre detailing the defect, and any documentary evidence of the defect.
If your Samsung smartphone or tablet has developed a fault (and hasn't been damaged accidentally), have it repaired under warranty, free of charge with Samsung Repair.
It doesn't include damage that's due to a lack of upkeep or that happens slowly over time. For example, if your roof leaks because it hasn't been looked after. Check your cover to see if Accidental damage is included, as you may need to pay a little more to add it on.
Samsung India has announced an extension of its free screen replacement programme for Galaxy smartphones affected by the notorious green line display issue. Initially set to expire on September 30, the programme will now run until December 31, 2024. However, the extension applies only to a select number of devices.
Information regarding the Samsung warranty can be found in the box of the Samsung product. You must retain your proof of purchase/delivery invoice for future reference and in order to make a claim under the manufacturer's warranty.
Cracked, Broken or Bleeding Display. Hardware Modifications. Liquid or Corrosion Evidence. Missing Keypads or Lenses.
Examples of physical damage include dropping a product, water or fire damage, or any other type of damage caused by user error or external forces. In most cases, physical damage is not covered under the warranty and is the responsibility of the user to repair or replace the item.
All devices assessed to have physical damage or related causes will not be covered under warranty. However, we will be happy to repair or fix it, but note that it will be handled as an out-of-warranty repair and you will be charged for parts and labor.
If you aren't seeing it, it's possible that you accidentally turned it off when managing your Home screen layout, or perhaps you've selected Google Discover. Samsung Free has been replaced by Samsung News. You can continue to enjoy TV shows in TV Plus.
In the event we are unable to repair or provide a replacement we will contact you to discuss a different way to pay your claim.
To really get to grips with whether accidental damage cover is for you, it's worth doing a cost-benefit analysis. Essentially, accidental damage buildings insurance is worth it if the potential costs of accidents outweigh the additional premium. Cost Considerations: Accidental damage cover will bump up your premium.
Accidental damage refers to a device failing to function correctly or safely as the result of an incident that has happened by accident. For example, it is dropped, something is dropped on it or liquid spilled onto it.
Submit a claim
If your device is damaged or not working, visit samsung. samsung. servify. tech/us or call (833) 690-0918.
Generally, accidental damage cover won't include damage caused by wear and tear, deliberate damage, defective workmanship or damage caused by pets.
Your warranty won't cover any alterations you have made to the vehicle. It will not cover you for vandalism-related issues, normal wear and tear or accident damage and repair.
Cell phone insurance plans cover repairs not covered by the manufacturer's warranty as well as theft. It's like any other insurance plan where you pay a premium for your coverage, and the insurer will pay out for repairs or replacement in the event of a covered loss.