Physical or wireless interference can block the communication between the Base Station and Smart Lock. Physical interference is caused by physical obstructions getting in the way between your devices - like steel doors and dense walls.
Why is my smart lock not responding? Several factors could cause your smart lock not working. Common issues include low battery levels, poor connection to your home network, problems with your user account or app settings, and more. Checking and addressing these areas can often resolve the issue.
We typically see this happen for one of two reasons: The battery within your Entry Sensor needs to be replaced. The Entry Sensor is too far away from the Base Station and is unable to communicate from its current location effectively.
If you hear the Base Station announce “Smart Lock not responding” while trying to lock or unlock your Smart Lock, it could be due to one of the following reasons: The Smart Lock cannot communicate with the Base Station. The batteries in your Smart Lock need to be replaced.
On your Smart Door Lock, remove the battery cover to expose the Interior Assembly. Press the A button 4 times until a red and amber light appears. This means the door lock is entering Pairing Mode. On the Touchpad, a "Pairing" icon will appear and change to a "Door Lock" icon once pairing is complete.
If the Smart Lock does not come back online after changing the battery, it's possible that your lock has been offline for too long. The best step would be to remove the Smart Lock from the SimpliSafe® Mobile App and then add it back to your system.
Reset button usually positions within the battery compartment. You can also find it on the back panel of the smart door lock. Press and hold the button for a few seconds. It is good to hold it around 10 seconds typically.
If the Smart Lock fails to recalibrate when using the Mobile App or Keypad, there may be a few reasons for that: the Base Station could not be connected to Wi-Fi, the placement of your Base Station may not be ideal, battery may be low, or it may not be installed properly.
The wires may have been damaged or pinched. If you have a wireless sensor, the battery may need replacing.
If your Entry Sensor is showing as offline on the SimpliSafe® Mobile App, this is an indicator that the battery within the device needs to be replaced. The Entry Sensor takes a single (1) CR-2032 Lithium 3V battery and has a life expectancy of up to 5 years depending on placement and usage.
An inoperative power door lock can be caused by the switch, solenoid, wiring problem or mechanical problem within the linkage of the affected door. The key fob battery is dead: This is one of the most common reasons why your car door lock is not working.
Low battery.
A frequently encountered digital lock malfunction is power source issues. Signs of the battery power running low can be noted by the warning signal indicated in the digital lock app installed on your smartphone, and that's typically by a beep, a warning symbol display, or a pop-up notification.
If you can turn the key but the lock isn't turning it is probably because there is an issue with the lock's mechanism system. In cases like these, the lock may need to be removed or replaced. There could also be a misalignment issue or trouble with your lock cylinder.
Check the Battery Status
Many locks also alert you when power is low through a smartphone notification or an indicator light on the lock itself. If your lock stops working without warning, swap out the batteries to see if that's the fix you need. The manufacturer recommends using high-quality, reliable batteries.
Quick fix: To attempt a simple fix, apply a dry Teflon lube or powdered graphite to the keyhole to unjam the lock. Exterior doors may require a commercial lock cleaner that you spray into the keyhole to dissolve debris or dirt, and you can also try compressed air to dislodge dirt inside deadbolts and keyed locks.
A Simplisafe lock keyboard may not work for several reasons: The door lock battery is dead. The keyboard hardware is damaged. The keyboard is not connected to the network.
Like any smart device, smart locks depend on an internet connection to communicate with the user's phone or device. If your lock does not respond to commands, check your Wi-Fi network to ensure it works properly. Power cycle your router and try reconnecting.
Simply unplug the power cord to your Base Station and, while unplugged, remove a battery (you'll need a screwdriver to get to the battery compartment). Wait a few seconds, and then put the battery back in and plug in the power cord - the Base Station will then come back on.
Make sure that your lock has enough battery power. A low battery level can hinder the Bluetooth connection. Also, ensure that you are close enough to the lock. Bluetooth connections work best when the devices are within a close range （within one meter).