You can safely recycle, sell, or leave your old SimpliSafe equipment behind.
When you need to discard any of your SimpliSafe® products, we recommend keeping it simple and bringing them to your local e-recycling facility. Your municipality may have specific rules and regulations regarding the disposal of e-waste, so you should always confirm with them the best way to handle your devices.
To disconnect or cancel your SimpliSafe system, call 1-888-783-8441, or use the online chat, to cancel your monitoring plan. You will need your safe word to verify your identity. After canceling, you can physically remove the devices and power down the base station.
Test SimpliSafe® in your home for 60 days. Your system arrives ready to work – no drilling or tools are needed. If you aren't 100% satisfied, return it for a full refund (we'll even pay return shipping).
Yes, you can sell your SimpliSafe system. You own the equipment outright, meaning it is perfectly legal to sell on platforms like eBay, Craigslist, or Facebook Marketplace.
Yes, you can transfer a SimpliSafe system to a new owner. Rather than "transferring" the active account, the current owner needs to deactivate and remove the equipment from their account, allowing the new owner to set up a brand-new account using the existing hardware.
Yes, you absolutely should perform a factory reset on your router before selling or giving it away. A factory reset completely erases your personal data—such as your custom Wi-Fi network names (SSIDs), passwords, and administrator credentials—so the next person cannot access your old network.
Yes, SimpliSafe is easy to cancel. Don't be intimidated by the required phone call. The customer service reps will ask why you want to cancel, but they're not judging you — it's just an internal survey so the company can keep an eye on cancellation trends. They may also try to offer you a deal.
SimpliSafe sensors won't work correctly if the battery is too low, they're still in the box from your order, or the device is too far from the base station. Just like SimpliSafe's sensors, the keypad won't work if it's too far from or isn't paired with the base station.
In accordance with National Fire Protection Agency (NFPA) guidance, SimpliSafe® recommends replacing Smoke Detectors and Smoke and Carbon Monoxide Alarm Listeners every ten years, and replacing Carbon Monoxide Detectors every five years.
Yes, SimpliSafe connects to local police dispatch, but only if you are subscribed to one of their 24/7 SimpliSafe Professional Monitoring plans.
If an expert monitoring agent is actively viewing a camera event, you'll see the event status read Agent Verifying in the Timeline. Additionally, your Outdoor Security Camera Series 2 will flash amber, signifying that an agent is actively viewing the feed or engaging with an unknown individual.
SimpliSafe is generally the better choice for renters, budget-conscious buyers, and those who prefer DIY installation. ADT is better for homeowners wanting a premium, professionally installed system with advanced smart home integration, though it requires long-term contracts and a higher budget.
Yes, you can get rid of old routers, but you cannot throw them in your regular household trash. Because they contain circuit boards and heavy metals, routers must be disposed of as electronic waste (e-waste).
Neither system is universally "better," as the right choice depends on your specific needs. Ring is the better choice for smart home integration, camera variety, and budget-friendly self-monitoring. SimpliSafe is better if you prioritize a dedicated, traditional security system with professional monitoring and excellent customer support.
On the other hand, for anyone looking for top-tier smart home capabilities, Vivint blows SimpliSafe out of the water. And if a SimpliSafe system is too expensive for you, Cove can fit almost any budget with systems. For more details, read our Cove review, ADT review, and Vivint review to learn more about each system.
The Entry Sensor takes a single Duracell CR-2032 Lithium 3V battery and has a life expectancy of up to 5 years, depending on placement and usage.
SimpliSafe Wireless Alarm: Preventing Signal Jamming Issues
SimpliSafe systems can experience wireless signal jamming and interference disrupting alarm communication. Wireless alarm jamming occurs when intruders use signal blockers to disrupt communication between sensors and the base station.
Yes, you can use SimpliSafe without a subscription. Without a paid plan, your system functions as a local alarm: the keypad will let you arm and disarm the system, and the base station siren will sound loudly if a sensor is triggered.
If the Base Station is unplugged or the power goes out, the backup battery keeps you covered for up to 24 hours. With a monitoring plan, the Base Station will alert the Securitas® monitoring centre who will request emergency dispatch if there's trouble.
Yes, you can transfer a SimpliSafe system to a new owner. Rather than "transferring" the active account, the current owner needs to deactivate and remove the equipment from their account, allowing the new owner to set up a brand-new account using the existing hardware.
Putting aluminum foil on your Wi-Fi router will act as a physical reflector or blocker for your wireless signal. Depending on how you position it, you can either create a highly targeted signal boost for a specific room or severely weaken your Wi-Fi coverage overall.
Most routers need replacing every 4-5 years or less if it has outdated WiFi Standards or software. If your current router predates the pandemic, it's likely approaching the end of its useful life.