Once your 24 or 36-month contract ends, ADT automatically signs you up for a monthly package. A month-to-month basis package allows you to cancel your contract any month with only a month's notice. You can choose to stick with ADT services until the end of the contract if you don't want to pay any cancellation charges.
At the termination of your contract, ADT has the right to remove, disable or abandon any of the equipment they own. Typically, they'll simply leave the equipment on the house, and you (or a new owner, if you sell) can re-activate service at any time.
What is the ADT cancellation policy? Security system customers pay up to 75% of the remaining monthly charges when canceling early.
You can cancel your ADT and use your security equipment without monitoring. This makes your system “self-monitored.” Keep in mind that if you are still under contract with ADT, you must complete your contract before you can cancel monitoring.
The QSP will automatically renew for successive thirty (30)-day terms at ADT's then-current QSP rate unless terminated by either party's written notice at least thirty (30) days before the end of the then-current term.
ADT offers three days buyer's remorse money-back guarantee to all its customers. You can opt-out of your ADT contract within three days or 72 hours from when you signed the contract without paying any penalty. You can call the ADT helpline anytime within 72 hours, and their team will cancel your contract.
ADT failed to provide rudimentary safeguards to protect the privacy of its customers, allowing an employee to gain remote access to cameras inside and outside hundreds of customers' homes, according to the lawsuits filed May 18.
Does ADT equipment work if I cancel the service? You must have an active monitoring subscription with ADT to use the equipment that it provides. Otherwise, you miss out on most of the functionality.
ADT Pricing vs The Competition
It's all about getting the most value for your money. And in that case, ADT is a clear top choice. Not only does ADT provide good equipment, it also offers good monitoring. The $24.99 to $49.99 that you pay per month gives you access to ADT's monitoring network.
ADT Money-Back Guarantee:
Equipment must be returned before a refund will be processed.
Upon early termination of 36-month monitoring contract, ADT may charge 75% of the monthly service charges due for the balance of the initial contract term.
Negotiate with ADT
Reach out to ADT at 1 (800) 521-1734 and let them know you are considering moving services or scaling back. You can ask to be transferred to the customer loyalty department or the customer retention department where a representative will work with you to try and keep you as a customer.
It's important to understand that you can switch home security companies. In most cases, ADT equipment can be used by other alarm companies, including Security Alarm. Let us help you save money by utilizing as much of your existing equipment as possible!
ADT Security Services has been hit with a class action lawsuit on behalf of current and former customers which alleges that they violated consumer protection laws. Allegedly, the company unlawfully imposed early termination fees and increased alarm monitoring fees without proper disclosure to consumers.
Yes, you can continue to Arm/Disarm your system on your ADT Base, Keypad, and Keychain. However, you will not be able to log into the ADT+ app to do so remotely. You will also no longer receive alerts and notifications from your ADT smart home security system.
ADT even gives AARP members a discount up to 20-percent. SimpliSafe and Vivint also cater to seniors with environmental sensors and easy ways to create automated routines so they never forget to lock the front door.
All clients receive access to the same security benefits regardless of their preference about whether or not to have a contract. However, if the 24/7 Blue by ADT professional home monitoring service is terminated, customers who opt for self-monitoring cannot take advantage of emergency services/help.
LIMITED EQUIPMENT WARRANTY.
During the first 90 days following the order date, ADT will repair or, at its option, refund or replace any defective equipment purchased from ADT at no charge to me using new or refurbished parts of similar features and functionality.
You will receive free upgrades and get additional discounts on equipment upgrades with a new three year monitoring agreement. Once you begin enjoying your upgraded ADT monitoring service, you'll wonder why you waited so long.
ADT Home Security Cost. You can get a full ADT package for as low as $390, and monthly monitoring costs between $24.99 and $49.99. Rob Gabriele , Managing Editor & Home Security Expert Updated January 14, 2025. SecureScore™: 9.2 / 10.
Now, after buying ADT Self Setup equipment, you can skip the monthly fee and use it without professional monitoring. However, you also won't be able to enjoy the system's full features that way, so we recommend paying for professional monitoring. With cameras, professional monitoring for ADT Self Setup costs $39.99.
In February 2016, Apollo Global Management acquired ADT for nearly $7 billion and merged it with another home security firm, Protection 1.
Fall Detection pendant*
ADT can automatically be alerted after a fall even if you can't press the button on the Fall Detection pendant yourself. Available with Medical Alert Plus and On-the-Go systems. *Fall Detection pendant does not detect 100% of falls.
When you find out about a class action lawsuit for which you're qualified, simply follow the directions on the notice. Typically, you will either contact the Class Counsel or the Settlement Administrator in order to join a class action lawsuit. Contact information will be provided in the advertisement or notice.