Using the SimpliSafe® Mobile App On the Overview page of the SimpliSafe® Mobile App, you will see a section showing the name of your Smart Lock and its locked or unlocked state. To unlock the Smart Lock, tap the Locked icon on the screen.
For smart lock with fingerprint scanner, scan your fingerprint and wait until the fingerprint scanner's indicator light breathes blue once. The door will be unlocked within one second.
Several factors could cause your smart lock not working. Common issues include low battery levels, poor connection to your home network, problems with your user account or app settings, and more. Checking and addressing these areas can often resolve the issue.
Check or Replace the Batteries: Low batteries can cause the keypad to stop working. Look for warning signs like blinking red lights on the lock. If the batteries need changing, replace them with new ones (2).
One popular method is to use bobby pins. Insert the bobby pin into the keyhole and apply pressure to the bottom of the pin while you turn it. This will cause the pins inside the lock to move and eventually line up, allowing you to turn the knob and open the door. Another option is to use a flathead screwdriver.
Turn the key both directions.
There's no universal standard for which way a key turns to unlock a door. Even if you know which way is "unlock," turning the key further toward the "locked" direction sometimes causes the lock to unjam.
Using the SimpliSafe® Mobile App
On the Overview page of the SimpliSafe® Mobile App, you will see a section showing the name of your Smart Lock and its locked or unlocked state. To unlock the Smart Lock, tap the Locked icon on the screen.
Many appreciate the sleek design and features like customizable codes and alerts for unauthorized access. However, some users noted the requirement for an existing SimpliSafe system, which can lead to additional costs. Overall, the product enhances security and provides peace of mind for families.
One of the most common issues a smart door lock may fail lock or unlocking mechanism is due to its power source (battery). Low or dead batteries can prevent locking. Connection problems: Another reason smart door locks may fail locking or unlocking properly is related to it connectivity process.
A Simplisafe lock keyboard may not work for several reasons: The door lock battery is dead. The keyboard hardware is damaged. The keyboard is not connected to the network.
Simply unplug the power cord to your Base Station and, while unplugged, remove a battery (you'll need a screwdriver to get to the battery compartment). Wait a few seconds, and then put the battery back in and plug in the power cord - the Base Station will then come back on.
If the Smart Lock does not come back online after changing the battery, it's possible that your lock has been offline for too long. The best step would be to remove the Smart Lock from the SimpliSafe® Mobile App and then add it back to your system.
You can unlock smart door locks with a fingerprint sensor by placing your finger on the lock. The scanner identifies your fingerprint and opens the door. This works the same as with your smartphone.
If the Smart Lock fails to recalibrate when using the Mobile App or Keypad, there may be a few reasons for that: the Base Station could not be connected to Wi-Fi, the placement of your Base Station may not be ideal, battery may be low, or it may not be installed properly.
To reset the locker combination code, you will need the Code Retrieval Key. Now spin each digit dial until it stops and center the middle digit in the window. Once each dial is set, the last used or assigned code will display. Now turn the knob back to the LOCK position and remove the key from the metal locker.