How do you unlock the SimpliSafe lock?

Author: Ms. Dora Rogahn  |  Last update: Thursday, May 1, 2025

Using the SimpliSafe® Mobile App On the Overview page of the SimpliSafe® Mobile App, you will see a section showing the name of your Smart Lock and its locked or unlocked state. To unlock the Smart Lock, tap the Locked icon on the screen.

How to unlock a Smart Lock?

For smart lock with fingerprint scanner, scan your fingerprint and wait until the fingerprint scanner's indicator light breathes blue once. The door will be unlocked within one second.

Why won't my Smart Lock open?

Several factors could cause your smart lock not working. Common issues include low battery levels, poor connection to your home network, problems with your user account or app settings, and more. Checking and addressing these areas can often resolve the issue.

Why is my keypad door lock not responding?

Check or Replace the Batteries: Low batteries can cause the keypad to stop working. Look for warning signs like blinking red lights on the lock. If the batteries need changing, replace them with new ones (2).

How do you unlock a simple door lock?

One popular method is to use bobby pins. Insert the bobby pin into the keyhole and apply pressure to the bottom of the pin while you turn it. This will cause the pins inside the lock to move and eventually line up, allowing you to turn the knob and open the door. Another option is to use a flathead screwdriver.

How to Install a SimpliSafe Smart Lock

Which way do you turn a door lock to unlock it?

Turn the key both directions.

There's no universal standard for which way a key turns to unlock a door. Even if you know which way is "unlock," turning the key further toward the "locked" direction sometimes causes the lock to unjam.

How to unlock SimpliSafe lock?

Using the SimpliSafe® Mobile App

On the Overview page of the SimpliSafe® Mobile App, you will see a section showing the name of your Smart Lock and its locked or unlocked state. To unlock the Smart Lock, tap the Locked icon on the screen.

How to fix SimpliSafe Smart Lock not responding?

  1. Check the Smart Lock and Base Station's Communication. If the Smart Lock and Base Station cannot communicate with each other, it could cause this error. ...
  2. Replace the Smart Lock's Batteries. ...
  3. Examine the Door Itself. ...
  4. Update the Smart Lock's Firmware. ...
  5. Still Need Help?

How to reset SimpliSafe smart lock?

Step 6: Factory Reset the Smart Lock
  1. Slide open the battery cover.
  2. Press and hold the reset/pairing button located just above the batteries for about 20 seconds.
  3. You'll know the reset was successful when all 3 lights are flashing.
  4. Add the Smart Lock back to your system using the respective installation guide.

What to do if door lock is not opening?

Ideas on how to open jammed lock:
  1. Apply pressure on the door. You must apply force to the door while playing with the key on several ancient doors because the damaged door bends the latch at an unusual position. ...
  2. Apply lubricant to the lock. ...
  3. Turn the key opposite ways. ...
  4. Use debit cards.

Is SimpliSafe Smart Lock good?

Many appreciate the sleek design and features like customizable codes and alerts for unauthorized access. However, some users noted the requirement for an existing SimpliSafe system, which can lead to additional costs. Overall, the product enhances security and provides peace of mind for families.

Why is my smart lock not working?

One of the most common issues a smart door lock may fail lock or unlocking mechanism is due to its power source (battery). Low or dead batteries can prevent locking. Connection problems: Another reason smart door locks may fail locking or unlocking properly is related to it connectivity process.

How do I shut off smart lock?

Turn Off Google Smart Lock on Android
  1. On your Android device, open “Settings” then go to “Security and Privacy”.
  2. Select the “More Security Settings” option.
  3. Step 3.In the next screen, choose the “Trust agents” option.
  4. Toggle the slider to turn off the “Extend Unlock” option.

Why is my SimpliSafe keypad not unlocking the door?

A Simplisafe lock keyboard may not work for several reasons: The door lock battery is dead. The keyboard hardware is damaged. The keyboard is not connected to the network.

How to reboot SimpliSafe?

Simply unplug the power cord to your Base Station and, while unplugged, remove a battery (you'll need a screwdriver to get to the battery compartment). Wait a few seconds, and then put the battery back in and plug in the power cord - the Base Station will then come back on.

Why is my SimpliSafe lock not working after battery change?

If the Smart Lock does not come back online after changing the battery, it's possible that your lock has been offline for too long. The best step would be to remove the Smart Lock from the SimpliSafe® Mobile App and then add it back to your system.

How to unlock a smart door lock?

You can unlock smart door locks with a fingerprint sensor by placing your finger on the lock. The scanner identifies your fingerprint and opens the door. This works the same as with your smartphone.

Why won't my SimpliSafe smart lock calibrate?

If the Smart Lock fails to recalibrate when using the Mobile App or Keypad, there may be a few reasons for that: the Base Station could not be connected to Wi-Fi, the placement of your Base Station may not be ideal, battery may be low, or it may not be installed properly.

What to do if you forgot your master pin for SimpliSafe?

How To Find Your Master PIN
  • Open the SimpliSafe® Mobile App on your phone or tablet.
  • Select My System from the bottom navigation menu.
  • Next, select Location Settings from the menu.
  • Scroll down to Safe Word & PINs.
  • Select PINs.
  • Tap on the field under Master PIN.

What to do if you forgot your lock combination?

Steps on How to Reset a Padlock Code if You Forgot the Combination
  1. Step 1: Identify the Reset Mechanism. ...
  2. Step 2: Reset the Lock to Factory Settings (if applicable) ...
  3. Step 3: Engage the Lock Mechanism. ...
  4. Step 4: Set Your Own Combination. ...
  5. Step 5: Finalize the New Combination: ...
  6. Step 6: Test the New Combination:

How to reset lock on locker?

To reset the locker combination code, you will need the Code Retrieval Key. Now spin each digit dial until it stops and center the middle digit in the window. Once each dial is set, the last used or assigned code will display. Now turn the knob back to the LOCK position and remove the key from the metal locker.

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