If you want to end your ADT contract in the middle of the initial contract term, you have to comply with an early termination fee or you must pay 75% of the remaining monthly charges as penalty fees.
Upon early termination of 36-month monitoring contract, ADT may charge 75% of the monthly service charges due for the balance of the initial contract term. Quality Service Plan (QSP) is ADT's Extended Limited Warranty and is available for an additional fee starting at $8/mo. for essential product protection.
You own the security equipment, even after you end your contract. If you cancel a plan, your home security system will still work, and you will still receive Blue by ADT app alerts and notifications, though you won't have the benefit of professional monitoring.
Yes! You can pay off your financed amount whenever you want with no penalty! Simply visit MyADT to pay off your loan. Once your loan amount has been paid, only the monthly monitoring charges will continue to be billed.
ADT requires a three-year contract, except in California where ADT contracts can only be up to two years. If you're unhappy with the service you're receiving and ADT is unable to fix the problem for you, you can get a refund in the first six months. This refund covers monitoring fees and installation fees.
But if you don't want to pay penalties for ADT cancellation, you can wait until the end of the contract. Once your 24 or 36-month contract ends, ADT automatically signs you up for a monthly package. A month-to-month basis package allows you to cancel your contract any month with only a month's notice.
ADT failed to provide rudimentary safeguards to protect the privacy of its customers, allowing an employee to gain remote access to cameras inside and outside hundreds of customers' homes, according to the lawsuits filed May 18.
ADT may, at any time, cancel this Contract at its option if: (1) ADT's CMC is destroyed or damaged so that it is impractical for ADT to continue service;(2) ADT cannot acquire or retain the transmission connections or authorization to transmit signals between my premises and its CMC or the applicable fire or police ...
ADT Home Security Cost. You can get a full ADT package for as low as $390, and monthly monitoring costs between $24.99 and $49.99. Rob Gabriele , Managing Editor & Home Security Expert Updated January 14, 2025.
Negotiate with ADT
Reach out to ADT at 1 (800) 521-1734 and let them know you are considering moving services or scaling back. You can ask to be transferred to the customer loyalty department or the customer retention department where a representative will work with you to try and keep you as a customer.
For current customers enrolled in MyADT.com, you can find your end date quickly and easily. Simply log into MyADT.com and view your profile page. If a contract end date is not available, this may indicate you do not have a current contract with ADT.
In our recent tests, we found that Simplisafe, abode, and Ring Alarm are the top three picks for a no-fee approach.
Yes, you don't need an ADT Self Setup security system or monitoring plan to use its cameras. You can also use ADT Self Setup cameras without a storage subscription plan. If you need extra storage, you can simply add a microSD card to the Indoor Camera or Wireless Outdoor Camera.
You'll pay the applicable early termination fees (up to 75% of remaining monthly charges), and ADT will send you a prepaid box with instructions on how to return your ADT equipment.
ADT's shortest contract is 36 months (24 months in California).
It's important to understand that you can switch home security companies. In most cases, ADT equipment can be used by other alarm companies, including Security Alarm. Let us help you save money by utilizing as much of your existing equipment as possible!
The standard ADT contract is 36 months, unless you live in California, where it's only 24 months. Once the initial contract period is up, you will automatically roll over into a month-to-month contract that you can end at any time without penalties provided you give the company at least 30 days' notice.
Our take: Overall, ADT packages are on the expensive side for what you get compared to other providers, especially for self-setup packages and basic equipment, but the company's tried-and-true professional monitoring makes their pro-install system a good pick for homeowners.
ADT even gives AARP members a discount up to 20-percent. SimpliSafe and Vivint also cater to seniors with environmental sensors and easy ways to create automated routines so they never forget to lock the front door.
ADT Security Services has been hit with a class action lawsuit on behalf of current and former customers which alleges that they violated consumer protection laws. Allegedly, the company unlawfully imposed early termination fees and increased alarm monitoring fees without proper disclosure to consumers.
ADT and Vivint rank neck-in-neck for their professionally installed systems. However, Vivint's contracts are more flexible, and the company earns better customer reviews and has a better privacy record.
Biweekly pay for hourly.
In February 2016, Apollo Global Management acquired ADT for nearly $7 billion and merged it with another home security firm, Protection 1.
ADT Money-Back Guarantee:
Money-back guarantee only applies after ADT has made attempts to resolve a system-related issue and has not been able to resolve that issue within the first six (6) months of your original activation.
A Notice of Dispute to ADT should be sent to: Litigation Department, ADT Security Services, 1501 Yamato Road, Boca Raton, FL 33431.